The Ipsos Competitive Customer Experience (CCE) Quality Awards recognise superior customer service in sales and aftersales.
In a survey of more than 20,000 people, Ipsos rated customer satisfaction levels when buying or servicing a passenger or light commercial vehicle, from a range of 15 car brands in South Africa.
Nissan SA excelled in the light commercial vehicle (LCV) category, receiving a platinum award for consistent customer satisfaction in the servicing experience from 2012 to 2015, and gold awards for both the purchasing and servicing experience in 2015.
“Nissan is a customer-focused company, committed to a global vision of putting the customer at the centre of everything we do. We are absolutely delighted with these results,” said Xavier Gobille, Nissan SA’s sales and marketing managing director for Sub Saharan Africa.
The awards complement LCV wins in the earlier 2015 Ipsos Product Quality Awards. The Nissan Navara Diesel Double Cab won gold for Most Improved LCV, while – as a testament to the quality of local South African production - the Nissan Hardbody Petrol Double Cab was voted Best New LCV and the Nissan NP200 received the platinum award in the Three-quarter Ton category for Consistent Excellence, after winning gold in this category for the last four years.
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